WARRANTY & RETURNS

100% Satisfaction Guarantee

Our 100% satisfaction guarantee ensures that every item you purchase meets your high standards—or you can return it for a replacement or refund. Our number one priority is providing the best customer service to customers 24 hours a day and 7 days a week. Your purchase is backed by a full 100% satisfaction guarantee. When you wholesale or drop ship from us, you are doing business with an experienced and reputable company. If you are not completely satisfied with our services and feel we could improve, please advise us of better ways to provide a more superior service.

 

100% Refund Guarantee

We offer a 100% Refund Guarantee. We completely understand the challenges of buying online and we never consider a transaction complete until we hear our customer is completely satisfied. That is why we offer a 100% Refund Guarantee! If we are currently out of stock on your goods and you need them immediately. We will credit you with a full refund of the purchase price immediately with NO QUESTIONS ASKED! If you have a split order that has been only partly delivered, you can ask for a partial refund on the remaining batches immediately.

Saneyz will happily exchange or refund products in accordance with the following conditions:

 

 

  1. The Customer must notify the Customer Care Team via contact form or email directly at info@saneyz.com within 30 days after taking delivery of their product and request an exchange or refund which will be assessed subject to these conditions.

  2. The Customer must then return the product within 7 days of acceptance from the Customer Care Team.

  3. The product must be returned unworn and in as new condition, all in original packaging and with proof of purchase.

  4. Please note we do not accept change of mind returns for on sale products.

  5. Please note we currently do not accept change of mind returns for engraved products.

  6. Due to hygiene reasons, we cannot offer you an exchange or refund for Earrings.

  7. We do not refund any packing and postage charges. Return of products for change of mind is entirely at your cost and risk. Saneyz will not be held liable and therefore recommends that you send all returns by Insured Registered Post.

  8. Refunds can only be credited back to the credit card/Paypal used to make the original purchase. The refund will be processed as soon as the product have been received and inspected by Saneyz, however, please allow 14 days from the day you return the product for your account to be credited. The amount refunded will cover the value of the product(s) purchased, however shipping charges are NOT refundable.

  9. One year warranty is only applicable to watch movements.